Returns / changes - Texnotropes
1. Returns of products charged by the Company:
The return of products is charged to the Company in all the following cases:
- In all cases in which other than the sold are delivered, by type or quantity.
- In case during delivery the item has packaging damaged, completely or for the most part.
- In the event that a product (s) is found to be defective upon delivery to the Customer In this case, the return of the products will be accepted within 15 calendar days of delivery to the Customer.
- In case the product is found to have a manufacturing defect.
In cases of return charged by the company the products must be returned in the condition received by the Customer and at the time agreed.
For all the above cases, the return of the product to be replaced must be done together with all the documents that accompanied the product and its complete packaging. The return of the products at the charge of the Company will take place either by personal and means of transport of the Company or by courier, or at the headquarters of the Company.
2. Returns of products charged by the Customer
Return of products charged by the Customer can be made in cases where the Customer for any reason, other than the above, has changed his mind and no longer wishes to purchase the product.
The return of the products can be done either by the Customer himself at the Company's headquarters or by sending them, the Customer being charged with their shipping costs, after consultation with the Company's staff. In both cases mentioned above, the product must be in excellent condition together with all the original documents that accompanied the product and its complete packaging.
Σε περίπτωση επιστροφής των προϊόντων, και υπό την προϋπόθεση ότι θα έχουν προηγουμένως παραληφθεί και ελεγχθεί τα προϊόντα από την Εταιρεία, o πελάτης θα ενημερώσει την Εταιρεία για το προϊόν που θέλει να αγοράσει αντ’ αυτού. Επιστροφή χρημάτων δεν γίνεται αποδεκτή.
Ο πελάτης υποχρεώτου να επιλέξει άλλο προϊόν ίσης η μεγαλύτερης αξίας (κατάλαβαλλοντας τη διαφορά στην εταιρεία) εντός 30 ημερών.